Lack of Attention Strikes Again
January 15, 2007
Once again I’m reminded of the importance of paying attention to details, both financial and otherwise. While in some ways I’m very into details, they’re not the kinds that others typically pay attention to.
For example, recently I didn’t notice that someone hadn’t prepaid for an order like usual until they reminded me (which could have meant a loss of hundreds of dollars). Or I might not remember the exact price of something, and if I’m not somewhere that I could easily look it up I may misquote it. (And it never fails that the misquotes are always in the customer’s favor.) I want to improve in this area, but I’m not sure how to focus on the right kinds of details. Does anyone have any suggestions? Prioritizing maybe?
The way I do this is by keeping a small notebook and a pen in my pocket whenever I can. Whenever I need to jot down anything (from a price to a blog idea to a word I don’t know), I just whip out the notebook and jot it down. Later, I go through the latest entries in the notebook and do what I need to with each little piece of information. It really works, though it takes a bit of getting used to; now, I’ll even do this mid-conversation (people are often complimented by this when I say, “Hold on, that’s really interesting, let me write that down so I can think about it later” and I produce a notebook).